Terms & Conditions

1. Introduction and Acceptance

These Terms and Conditions govern your use of services provided by Horizon Bay and your access to our website. By engaging our services or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services or website.

Last Updated: December 2025

Effective Date: December 2025

2. Definitions

• "Services" refers to all resort consultative services provided by Horizon Bay, including Scenic Room Matching, Waterfront Activity Coordination, and Departure Transition Support
• "User," "You," "Your" refers to the individual or entity engaging our services
• "We," "Us," "Our" refers to Horizon Bay and its authorized representatives
• "Agreement" refers to these Terms and Conditions along with any service-specific agreements
• "Website" refers to all pages and content hosted at horizonars.pro

3. Use of Services

3.1 Service Engagement

To engage our services, you must be at least 18 years of age and possess the legal capacity to enter into binding agreements. Services are provided based on availability and may be subject to scheduling limitations.

3.2 Accurate Information

You agree to provide accurate, current, and complete information during consultations and service arrangements. Inaccurate information may affect our ability to deliver appropriate services and could result in suboptimal outcomes.

3.3 Consultation Requirements

Our services are consultative in nature and require your active participation in discussions about preferences, comfort levels, and needs. Your honest communication during consultations is essential for effective service delivery.

4. Prohibited Uses

You agree not to use our services or website to:

• Violate any applicable laws or regulations in Singapore or your jurisdiction
• Infringe upon intellectual property rights of Horizon Bay or third parties
• Transmit harmful code, viruses, or malicious software
• Attempt unauthorized access to our systems or networks
• Engage in fraudulent activities or misrepresentation
• Harass, threaten, or abuse our staff or other clients
• Use automated systems to access our website without permission
• Resell or commercialize our services without authorization

5. Intellectual Property

5.1 Ownership

All content on our website and in our service materials, including text, graphics, logos, images, and software, is the property of Horizon Bay and is protected by Singapore and international copyright laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website and service materials for personal, non-commercial purposes related to engaging our services.

5.3 Restrictions

You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website or service materials without our prior written consent.

6. Payment Terms

6.1 Currency and Pricing

All prices are listed in Singapore Dollars (S$) and are subject to applicable taxes unless otherwise stated. Prices may be updated periodically, but changes will not affect services already booked at the time of price changes.

6.2 Payment Methods

We accept payment via bank transfer, credit cards, and other methods as specified during booking. Payment is typically required in advance or at the time of service engagement unless alternative arrangements have been agreed upon in writing.

6.3 Tax Obligations

You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction. We will collect Singapore GST (Goods and Services Tax) as required by law.

7. Cancellation and Refund Policy

7.1 Cancellation by Client

You may cancel services subject to the following conditions:

• Cancellations made 7 or more days before service date: Full refund minus administrative fee of S$50
• Cancellations made 3-6 days before service date: 50% refund
• Cancellations made less than 3 days before service date: No refund

7.2 Cancellation by Horizon Bay

We reserve the right to cancel services due to safety concerns, weather conditions, or other circumstances beyond our control. In such cases, you will receive a full refund or the option to reschedule at no additional cost.

7.3 Refund Processing

Approved refunds will be processed within 14 business days using the original payment method. Refund timing may vary depending on your financial institution.

7.4 Non-Refundable Items

Certain service components may be non-refundable, including third-party bookings made on your behalf or services already partially delivered. These will be clearly communicated at the time of booking.

8. Disclaimers and Limitations of Liability

8.1 "As Is" Provision

Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that services will be uninterrupted, error-free, or meet your specific expectations.

8.2 No Guarantee of Outcomes

While we strive to match services to your stated preferences through careful consultation, we cannot guarantee specific outcomes or experiences. Individual experiences may vary based on numerous factors beyond our control.

8.3 Limitation of Liability

To the maximum extent permitted by Singapore law, Horizon Bay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our services or website.

8.4 Maximum Liability

Our total liability for any claims arising from services rendered shall not exceed the amount paid by you for the specific service in question.

8.5 Assumption of Risk

You acknowledge that certain services, particularly waterfront activities, carry inherent risks. You assume responsibility for participating in activities that match your disclosed skill level and comfort zone. We provide honest assessments and safety measures, but cannot eliminate all risk.

8.6 Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control, including natural disasters, weather conditions, government actions, or other force majeure events.

9. Termination

9.1 Termination Conditions

We reserve the right to terminate or suspend services if you breach these Terms and Conditions, engage in prohibited conduct, or if continued service delivery becomes impractical or unsafe.

9.2 Effect of Termination

Upon termination, your right to use services ceases immediately. Provisions regarding intellectual property, disclaimers, limitations of liability, and dispute resolution shall survive termination.

10. Dispute Resolution

10.1 Informal Resolution

In the event of any dispute, claim, or controversy arising from these Terms or our services, you agree to first attempt informal resolution by contacting us directly at [email protected].

10.2 Mediation

If informal resolution is unsuccessful within 30 days, disputes shall be referred to mediation under the Singapore Mediation Centre procedures before pursuing other remedies.

10.3 Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Singapore. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. General Provisions

11.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Horizon Bay regarding the use of our services.

11.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

11.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

11.5 Notices

All notices under these Terms shall be in writing and delivered via email to the addresses provided during service booking or to [email protected].

12. Contact Information

For questions about these Terms and Conditions, please contact: